Privacy Policy

Last updated: June 2026

1. About this policy

AWS 360 Pty Ltd ("AWS360®", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information collected through this website, our forms, and our dealings with customers, partners and suppliers.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• Your name, company or organisation, job role, and the country you are based in;
• Contact details such as your email address and phone number;
• The content of your enquiry, including details about your product ideas, company or requirements;
• Information you provide when you request access to gated resources;
• Records of our correspondence and dealings with you; and
• Technical information collected automatically when you visit our website, such as your IP address, browser type, pages viewed and similar analytics data (see "Cookies and analytics" below).

3. How we collect personal information

We collect personal information in a number of ways, including:

• Directly from you, when you complete a form, request a resource, email or call us, or otherwise communicate with us;
• Automatically, through cookies and analytics tools when you use our website; and
• Occasionally from third parties, such as referrals or publicly available business sources, where it is reasonable and practical to do so.

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, we may not be able to respond to an enquiry or provide certain services without sufficient information.

4. Why we collect, hold, use and disclose your information

We use personal information for purposes including to:

• Respond to your enquiries and provide the information or resources you request;
• Provide, manage and improve our products, services and customer relationships;
• Assess and process requests for access to confidential or restricted materials;
• Communicate with you about your dealings with us;
• Send you updates or marketing communications where you have consented or where otherwise permitted (see "Direct marketing"); and
• Meet our legal, regulatory and record-keeping obligations.

5. Direct marketing

We may use your contact details to send you information about our products, services and updates. You can opt out of receiving marketing communications from us at any time by using the unsubscribe facility in our communications or by contacting us using the details below. We will action opt-out requests within a reasonable time.

6. Disclosure of your information

We may disclose your personal information to:

• Our employees and related entities who need it to perform their roles;
• Service providers who support our business (for example, IT, hosting, email, CRM and analytics providers), under obligations of confidentiality;
• Our professional advisers, such as lawyers and accountants; and
• Government bodies or regulators where required or authorised by law.

We do not sell your personal information.

7. Overseas disclosure

Because we operate across the Asia-Pacific region and work with overseas manufacturing and distribution partners and service providers, we may disclose personal information to recipients located outside Australia. Depending on the matter, these recipients may be located in countries such as those across the Asia-Pacific region, the European Union, Norway and Canada. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

8. Cookies and analytics

Our website may use cookies and similar technologies to help it function, remember your preferences, and understand how the site is used so we can improve it. You can set your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function properly as a result.

9. How we protect your information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We hold information in secure systems and limit access to those who need it. When personal information is no longer required for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us using the details below. We will respond within a reasonable period. In limited circumstances we may decline a request as permitted by law, and if so we will explain why.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us first using the details below, and we will investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au (please confirm current contact details on their website).

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, and the "last updated" date above will indicate when it was last revised.

13. Contact us

For any privacy enquiry, or to access or correct your information, please contact:

AWS 360 Pty Ltd
64 Wyndham Street, Alexandria NSW 2015, Sydney, Australia
PO Box 50, Alexandria NSW 2015
Phone: +61 2 9957 5088
Email: sales at aws360.com.au